Tax Refund Service

From 1st of October, we will introduce a tax refund service for selected items!


Our new tax refund counters will allow international guests to receive a tax refund on selected items in resort. To claim a tax refund simply visit the conveniently located tax refund counters, after making your purchase to reclaim your tax. (tax refund must be made on day of purchase, please bring receipt and passport).

The shops Hanamaru and Winter Tale will now contain tax refund counters. These shops and counters will also be open late so you can enjoy shopping without missing out on the snow. Please note we expect these shops to be busy after 19:00 in peak season.

Tax Refund Counters are Located:

  • Hanamaru (North Wing 1st Floor)
  • Winter Tale (Tower 1st Floor)
  • Counter Opening Times: 8:30 – 22:00

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